Silent Waters Villa FAQs
Where is Silent Waters located? How far is the villa from Montego Bay?
Silent Waters is 4.6 miles west of Montego Bay in Great River Private, which is adjacent to the North Coast Road that goes to Round Hill.
How far is Silent Waters from the airport?
The villa is 5.9 miles west of Sangster International Airport in Montego Bay (15-20 minute drive). Airport transfers to and from the villa may be arranged through our property manager. Please see Transportation below for rates.
Is my group the only group that will occupy the property during our stay?
Yes, the property is rented to only one group at any given time to capture and maintain the integrity of the exclusive and private nature of the experience.
What is the maximum number of guests that can be accommodated at any given time?
Silent Waters can accommodate up to 20 guests at any given time. The maximum number of guests occupying the five Guest Suites is 18. If the Owner's Villa is also rented, the maximum number of guests is 20. Any additional guests must have prior approval from Silent Waters and will be charged additional rental costs.
Will each couple/family have their own Guest Suite?
Depending on the size of the group, up to 6 couples or families can be accommodated without sharing a Guest Suite. If it is a larger group and there are several couples that are close, they may share Guest Suite #1 or Guest Suite #2 with another couple as these two suites have separate private upper and lower levels (a bathroom must be shared).
If we are not renting all of the Guest Suites, may we choose the Guest Suites that we want to occupy? What Guest Suites are the nicest?
Yes, you may choose which of the five Guest Suites you would like to occupy. Each Guest Suite is unique, with beautiful decor and breathtaking views; however, the selection is a matter of personal choice. Guest Suites #1 and #2 have separate upper and lower levels for complete privacy. For a couple, Guest Suite # 3 is all on one level and has glass doors that keep it extra cool in the off chance that air conditioning is ever required. Guest Suite #4 offers an indoor and outdoor shower. Guest Suites #4 and #5 are the best choice for families with small children as the lower levels are not completely closed off from the upper levels. Please see Guest Suites for additional information, including floor plans.
Do you have a honeymoon suite?
Many couples rent the Owner’s Villa for their honeymoon where they can enjoy the ultimate in privacy and luxury. This villa has its own infinity-edge swimming pool, living room, dining area, kitchen, bedroom, large dual indoor/outdoor shower, waterfall and sun deck. The privacy gate located at the bottom of the beautifully landscaped walkway up to the Owner’s Villa provides the guests staying within with a “Do not disturb” signal. Please see Owner's Villa for additional information, including floor plan.
Are electrical adapters needed?
Everything in Jamaica is 110V, 50 HZ (cycle). The plugs are the same as in the U.S. (two-prong).
Are laundry facilities available?
We do have laundry facilities on the premises. The staff is happy to launder any clothing that you may want laundered free of charge. Dry cleaning is not available on the property and we do not recommend any dry cleaning in Montego Bay as it is not up to the standards of dry cleaning in the U.S.
Are telephones available in the Guest Suites?
Yes, each suite has its own telephone with a Vonage line available for free international calls. A cell phone is available with the purchase of a cell phone card purchased in denominations of $100 to $1,000 JA Dollars. Skype is available on the computer in the main pavilion.
Is a computer and Internet access available?
A Windows 7 computer with wireless Internet is located in the main pavilion for our guests. If bringing a laptop computer, high-speed Internet service is available in each guest suite and WI-FI coverage is available throughout the property (except at the tennis court)..
Are the Guest Suites air-conditioned?
Yes, the sleeping areas of all of the Guest Suites are air-conditioned; however, air-conditioning is rarely required as cool breezes are normally present on this hilltop location. Each Guest Suite also has a ceiling fan.
What type of security may we expect at the villa?
Silent Waters Villa is located within the gated Great River Private subdivision. The entrance to the villa property is secured with its own electronic gates and a sophisticated electronic security and video system throughout the property. In addition, a night watchman patrols the property during the night.
Are cribs, high chairs and playards available?
Yes, two cribs, five high chairs, booster seats and two Pack 'N Play Playards are available. Please let us know in advance of your arrival if a crib will be required and we will arrange for the crib to be placed in the desired Guest Suite.
Are infant car seats available?
Yes, four infant car seats are available for our guests. If additional car seats are required for your group, then it will be necessary for those guests to bring their own car seats. For airport transfers, child car seats may be rented.
Are toys and games available for children?
Yes, toys, games and children's movies are available, as well as beach and pool toys.
Are nannies available?
Yes, a certified nanny may be secured at a rate of approximately USD 10 per hour. Please let us know in advance of your arrival the days that a nanny will be required and arrangements will be made.
Food and Beverage
What are the meal plan options at the villa?
Guests may choose the grocery option or our prepaid gourmet meal plan. If choosing the grocery option, plan to pay for groceries locally in cash or by Visa or MasterCard where accepted by vendors. A typical grocery budget is about USD 100-110 per adult per day and young children about USD 45-55 per child per day depending upon the type of menus selected. Shrimp, lobster and imported meats or large quantities of other food items will increase the budget. Note that a USD 60 service fee is charged for each trip to the grocery store.
With our prepaid gourmet meal plan our chef will prepare breakfast, lunch, pre-dinner hors d'oeuvres and dinner based on our elegant gourmet menus. The meal plan cost is USD 115 per adult per day and for children between the ages of 3 - 12 the cost is USD 57.50 per day (rates are excluding 10% GCT). Meals for children under the age of 3 are complimentary.
With either option we will work with you to determine the types of delicious meals you would like during your stay, as well as discuss any allergies and/or special dietary needs. Please note that wine, liquor, soft drinks, bottled water, and fresh fruit used at the bar are purchased and billed separately. Additional charges apply for cocktail parties and other guest-hosted events.
How is liquor and beverages handled at the villa?
Wine, liquor, soft drinks and bottled water are purchased from Silent Waters' wine, liquor and beverage inventory and are billed separately (as well as fruit used at the bar). We will set up a normal bar and add your special requests. Items that need to be special ordered may be expensive due to high import duties on liquor in Jamaica. The bartender takes an inventory of the bar and the contact person of the group checks it over. If a bottle of liquor is added to the bar the contact person will be notified. We try to keep the contact person informed of the usage during the visit so there are no surprises when the bill is given at the end of the stay.
What is the cost for wine, liquor, soft drinks and bottled water at the villa?
A price list is available upon request from our property manager or bartender. The guest is invoiced at the time of departure for the liquor and beverages consumed during their stay. The bill may be paid upon departure by cash, traveler's cheques, Visa, MasterCard or American Express.
Is the water at the villa safe to drink?
Yes, the water at the villa is excellent. The villa has a sophisticated water treatment system where the water goes through a 25-micron filter, then a 5-micron filter and then a UV light making the water extremely safe to drink and with a very good neutral taste. We strongly recommend drinking the villa's water as bottled water though readily available, is expensive to purchase in Jamaica compared to the USA.
Silent Waters prides itself in providing our guests with the utmost in privacy, security and confidentiality. For this very reason, Silent Waters Villa has attracted and enjoys hosting celebrities, Fortune 50 and 100 company executives, government officials and dignitaries, as well as the discerning traveler simply seeking seclusion. Therefore, we cannot pass along any personal information about any of our guests. However, the fact that we continue to enjoy the opportunity of hosting these various types of clientele speaks for itself. We have also hosted many events for the Jamaican Tourist Board, JHTA and other associations.
While dogs are man's best friend, unless the dog is a "seeing-eye" dog required by someone who is visually impaired, we do not permit guests to bring animals of any type to our property.
What is GCT?
GCT is the Jamaican Government Consumption (sales) Tax and is not included in the rates quoted. All rental rates, food, beverage and car and driver are subject to GCT.
Recreation and Fitness
Tryall Club Membership.
We are excited to now offer our guests access to the Tryall Club during their stay through our Tryall Club membership. The Tryall Club is located about 15 minutes by car from Silent Waters Villa. The Tryall Club, which is situated on 2,200 acres of land offers one of the most beautiful golf courses in the world and has been home to the Johnnie Walker, Mazda and other PGA championship events. Private lessons and workshops are offered by Tryall Club pros. Membership includes access to the beach and to the Beach Café and Bar which is a delightful lunch venue offering indoor and outdoor seating. During the high season the Beach Grill is open and offers beach delivery service together with drinks from the adjacent Rum Bar. In the evening, guests may enjoy the Beach Barbeque which is hosted seasonally on Monday nights from 7:00 p.m. to 9:30 p.m and features live Jamaican entertainment. On Thursday nights from 7:00 p.m. to 9:30 p.m. enjoy Reggae Night which features music, entertainment and crab racing.
Where are the nearest beaches?
Silent Waters's guests may enjoy the beach at Tryall Club which is about 15 minutes by car from Silent Waters. Or if you prefer, Doctor's Cave is a public beach in Montego Bay that requires a small entry fee. Changing rooms and showers are available, as well as a wide variety of water sports, including sailing, para-sailing, water skiing, jet skiing, and snorkeling. An excellent restaurant run by Jimmy Buffet, Groovy Grouper Bar and Grill, is also on this beach. Seawinds is sandwiched between Secrets Resort and Sunset Beach Resort in Freeport, Montego Bay. Seawinds offers a nice beach, swimming pool, lounge chairs and shade umbrellas at no extra cost. Enjoy a full bar with service on the beach and/or a buffet lunch on Sundays. If you are interested in a day trip, then Negril is a must. Negril is located about 40 minutes away from Silent Waters and offers about seven miles of sandy beaches and many local bars and restaurants.
Tell me about the pools at the villa.
Silent Waters boasts a beautiful infinity edge, Olympic size swimming pool. Life saving equipment and life vests are available, as well as pool float lounge chairs. An adult must be present when small children are swimming. Guests renting the Owner's Villa also enjoy a private infinity-edge swimming pool attached to the Owner's Villa.
My group loves to play tennis. Is tennis available at the villa?
Silent Waters has its own private lighted tennis court constructed of "Deco Surface," the same 12-layered cushioned hard surface found on all US Open courts. USTA rated tennis pros are available to give lessons on short notice, providing assistance to guests for a nominal fee. A selection of four tennis racquets are available for guests to use. Wilson US Open tennis balls may be purchased at the villa. Please note that only tennis shoes are permitted on the court.
Are there any golf courses near the villa?
There are several PGA-rated golf courses nearby:
Tryall Golf Club (15 minutes from Silent Waters) - Telephone: 876-956-5660
White Witch (Ritz Carlton - 25 - 30 minutes from Silent Waters) - Telephone: 876-953-2800
Cinnamon Hill (Wyndham Rose Hall - 30 minutes from Silent Waters) - Telephone: 876-953-2650
Half Moon Golf Club (20 - 25 minutes from Silent Waters) - Telephone: 876-953-2211
Where is the best scuba diving?
We recommend Captain's Watersports at Round Hill for scuba diving (876-956-7050). Our Property Manager can assist you with reservations once you arrive at the villa.
Does the villa have a spa?
Private on-site esthetician and massage services are available. Choose from several types of massage with services ranging from USD 105 - 195 per session. It is best to let us know 1-2 days in advance if you wish to schedule any services, so that arrangements can be made to accommodate your requirements.
What other activities are nearby?
There are a variety of activities including: shopping, site-seeing tours, tennis, golf, horseback riding, jet skiing, sailfish rentals, sailing cruises, deep sea fishing, raft rides and whitewater expeditions. Please see Activities for additional information.
Are table games and movie videos available at the villa?
Yes, the majority of popular board games, i.e. Monopoly, Scrabble, Risk, Clue, Uno, Candy Land, Trivial Pursuit, Chess, Backgammon are available. If there is a particular game that you are interested in, let us know and we will check with the staff to see if it is available. Silent Waters has an extensive movie library that includes a wide variety of adult and children videos. Each Guest Suite is also equipped with a DVD player.
Is music and television available in each guest suite?
Each guest suite includes: iPod docking station and LED (HD)/Internet TV with DVD player. An iPod docking station is also available in the main pavilion.
Are balloons / party favors available at the villa?
All balloons and party favors will cost considerably more in Jamaica and the selection is very limited, so we suggest that you bring down what you need.
We would like to hold our wedding or special event at Silent Waters Villa. Will you help us plan the event?
Yes, we will assist you in planning your dream wedding or special event. If you are interested in holding a simple wedding ceremony and reception, we will give you information on Jamaican customs and laws for marriage and put you in contact with a marriage officer and vendors. If you are planning a large wedding, we will put you in contact with a Jamaican wedding coordinator who you will find indispensable in helping you create your dream wedding.
Staff and Gratuities
Tell me about the staff.
Silent Waters staff of 14 includes the property manager, office assistant , head chef, assistant chef, butler/bartender, housekeepers/food servers, maintenance supervisor, gardeners and security guard. All of the staff are friendly and eager to make your group feel wonderfully pampered. Our property manager is Ms. Jean Lawrence and she will do whatever possible to make your stay an incredibly memorable experience. The chefs prepare exquisite Continental, Nouveau, Jamaican and Caribbean cuisine and will work with your group for menu selection and special dietary needs. The butler is at your beck and call, serving you and making sure that you never go thirsty. The housekeepers will make certain that each Guest Suite is exceptionally clean, comfortable and welcoming. The maintenance supervisor and gardeners will make sure that the beautiful landscaping and villa property is maintained to the highest standards. Our security guard has the guests’ safety as his top priority. The guests’ privacy is also a main concern of our staff, so they are not intrusive. And, if complete privacy is desired Ms. Lawrence will make sure that the staff stays out of sight.
Are gratuities included in the rental cost? Is there a standard percentage in which to tip?
Gratuities are not included in the rental price. Recommended gratuities are 10% of the rental rate in high season and 15% of the rental rate in low season. These percentages apply to the entire staff, not each individual staff member, and are distributed among the staff members based on position and seniority. As a convenience to our guests, a gratuity amount based on the above percentages, is provided in the booking invoice and may be prepaid by the guest prior to the arrival date (let us know at time of booking if you would like to prepay the gratuities).
How is transportation during my stay and airport transfers handled?
We will be happy to arrange airport transfers and transportation for you during your stay. The costs for a full-time private driver for one week (includes airport transfers and 1 complimentary tank of gas) are: 12-seater van - $975 ($140 per day, minimum 4 consecutive days, 1/2 tank petrol); 16-seater van - $1,300 ($185 per day, minimum 4 consecutive days, 1/2 tank petrol); 25-seater van - $1,650 ($240 per day, minimum 4 consecutive days, 1/2 tank petrol). For round trip airport transfers only (Sangster International Airport in Montego Bay), the cost is $80 round trip for 1-4 guests and $20 for each additional guest. Guest count exceeding 7 passengers plus luggage requires a second van and additional transfer fee. Child car seats are available for rental at USD 16 per round trip airport transfer or USD 50 per week. For excursions to Negril, Ocho Rios, Black River and YS Falls a 25-passenger bus is available for $350 per day. Driver services must be prepaid with final villa payment. Please budget 15% gratuity to these rates for the driver. Please tip airport baggage handlers or porters directly at the airport.
If you are coming in on a private plane, the plane type, departure city, estimated time of arrival and tail number is needed prior to arrival so that arrangements with airport security may be made so that the driver may enter the pickup area. You will then be able to clear Customs through a special VIP area.